Privacy policy

Privacy Policy

Last updated: January 23, 2026

Deux Âmes operates this online store and website (the “Services”) to provide customers with handmade candles and wax sachets, as well as a curated selection of imported stainless steel jewelry. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase through our Services.

Your personal data is processed in accordance with this Privacy Policy and applicable Swiss data protection law (DSG) and, where applicable, the General Data Protection Regulation (GDPR).

Personal Information We Collect

When you interact with our Services, we may collect the following personal information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction details (processed securely by payment providers)

  • Order history and customer communications

  • Device and usage information (such as IP address and browser type)

We do not knowingly collect personal data from children.

How We Use Your Personal Information

We use your personal information solely to:

  • Process and fulfill orders

  • Arrange shipping and delivery within Switzerland

  • Communicate with you regarding your order or customer support requests

  • Comply with legal and accounting obligations

  • Improve the functionality and security of our Services

We do not sell or rent your personal data.

Sharing Your Personal Information

We share your personal information only with trusted third parties necessary to operate our store, including:

  • Shopify (our e-commerce platform)

  • Payment providers (e.g. Stripe, PayPal)

  • Shipping and logistics partners

These parties process your data only for the purpose of providing their services and are contractually obligated to protect your information.

Cookies

Our website uses essential cookies and similar technologies required for the proper functioning, security, and performance of the Services.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders

  • Comply with legal and accounting obligations

  • Resolve disputes or enforce our policies

Your Rights

If you reside in Switzerland or the European Economic Area (EEA), you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your personal data, where legally permitted

  • Request data portability, where applicable

You also have the right to lodge a complaint with the competent data protection authority.

You may exercise your rights by contacting us using the details below.

Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Our Services are hosted by Shopify, which may process personal data outside Switzerland. In such cases, appropriate safeguards are applied in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The updated version will be posted on this page with a revised date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: contact@deuxames.ch
Country of operation: Switzerland

For data protection purposes, Deux Âmes acts as the data controller of your personal information.